Terms of Sale

All the photographs on this site are for information purposes only and due to the handmade nature of each piece of jewellery, small differences will occur.

Each item of jewellery is handmade and hand polished which means there will always be an organic feel to the piece.  I do not try to create a factory ‘mass produced’ effect with the jewellery. There may be some markings on the back or slight imperfections on the surface which make your charm 100% unique.

Please note that children under six months old and sometimes older may not have defined fingerprints. It is entirely up to you at what age you choose to take a fingerprint impression for a young child. Many find that any impression is unique and special leading them to go ahead with fingerprint jewellery when the child is very young.

On receipt of your order I will post out an print / impression kit and an order form. On the order form please ensure you complete details carefully and clearly especially spellings of names and correct dates etc for inscriptions. I cannot be held responsible for any errors on items of jewellery resulting from incorrect details given. Full instructions for taking prints are included, Felix & Reuben cannot accept responsibility for poor quality prints. If you are unhappy with your prints, please contact me and an additional print kit will be made available to you at a reduced cost.

Payment Plans
Payments can be as little as £5 per month, and plans can be spread over a maximum of 12 months.  There is no extra charge for taking a payment plan.

Once your plan is agreed and your first payment is made, I will send your print kit out to you in the post (or if you already have prints you can forward them to me straight away).  Your jewellery will be made ready to be dispatched within 28 days of receiving the prints, or on receipt of the final payment, whichever is later.

Cancellation
You may cancel your order at any point before your prints are returned.

When you return the prints and order form to me, at that point you are not able to cancel the order as I will begin to make your jewellery item. Up until that point, you may cancel your order by contacting me via email at contact@felixandreuben.co.uk.  If at the point of cancellation no impression kit has been sent out then you will receive a full refund. If you cancel your order after the impression kit has been posted out a charge of £10 will be made to cover the costs of the kit and postage. Impression and print kits are often posted out within 24 hours.  If you wish to return the unused print kit (at your own expense), a full refund will be given.

Please also take into consideration that jewellery items are made from 99.9% Pure Fine Silver which is not as hard wearing as Sterling Silver (sterling silver is not pure, it contains metals other than silver to strengthen it). With this in mind I recommend taking as much care with the item as possible and to avoid losing any of the detail. Due to the nature of the piece I am unable to take responsibility for items that are damaged due to eventual wear and tear.  Care instructions will be provided with your jewellery.

It is up to you to check that you are happy with the prints before returning them.   If I have any concerns about the suitability of the print and how it will transfer to silver I will contact you to discuss before going ahead with making the jewellery item.

It will take up to 28 days for me to complete your order on receipt of the print(s), often it will be sooner but I do not offer any guarantees with the standard service.  If you need to guarantee that an item will be dispatched sooner, please select one of the priority options at checkout.  If you need your items for a specific date (e.g. a birthday), please let me know.

UK postage and packaging is included in the price. A service charge applies on priority orders. If you are ordering from outside the UK please contact me for postage charges.

I cannot accept returns on items unless they are damaged or faulty on delivery. As all items are handmade and personalised I cannot accept returns on any other basis. If you need to return an item please contact me within 7 days of receipt of the item for details of how to return an item.

By placing an order, you are accepting these terms and conditions.